Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At Strap n Heel, we aim to make your shopping experience smooth, reliable, and convenient from the moment you place your order until your parcel reaches you.

This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in case of delays or delivery-related issues.

Order Processing

Once your order is placed successfully, our team begins processing and preparing it for dispatch.

Order processing may include:

  • Order verification
  • Product availability confirmation
  • Quality checking
  • Secure packaging
  • Shipping label preparation
  • Handover to the courier service

Customers may be contacted if any additional information is required before the order can be dispatched.

Orders are processed on working days. Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next available working day.

Order Confirmation

After placing an order, customers may receive an order confirmation through one or more of the following:

  • Email
  • SMS
  • WhatsApp
  • Phone call

Please make sure that the phone number, email address, and shipping address provided while placing the order are correct.

Incorrect or incomplete information may cause delays in processing or delivery.

Shipping Within Pakistan

Strap n Heel ships orders to serviceable locations across Pakistan through trusted courier and logistics partners.

Delivery availability may depend on the customer's location and the service coverage of the courier company.

Certain remote or restricted areas may require additional delivery time.

Shipping Charges

Any applicable shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order size
  • Order weight
  • Courier service
  • Promotional offers

If free shipping is available as part of a promotion, the applicable conditions will be mentioned on the website or promotional material.

Estimated Delivery Time

Delivery time may vary depending on:

  • Customer location
  • Courier service availability
  • Order volume
  • Public holidays
  • Weather conditions
  • Operational delays
  • Remote-area delivery schedules

The estimated delivery timeframe provided by Strap n Heel is an estimate and not a guaranteed delivery date.

While we make every reasonable effort to ensure timely delivery, delays caused by courier companies or circumstances beyond our control may occasionally occur.

Order Dispatch

Once your order has been prepared and handed over to the courier company, it will be considered dispatched.

Where available, customers may receive:

  • Tracking information
  • Courier details
  • Dispatch confirmation
  • Delivery updates

Tracking information may take some time to become active after dispatch.

Tracking Your Order

If tracking is available for your shipment, you can use the tracking details provided to monitor your parcel.

Please note that courier tracking systems are managed by third-party delivery companies, and tracking updates may occasionally be delayed.

If you need assistance regarding the status of your order, you may contact the Strap n Heel customer support team.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes all necessary information, such as:

  • House or apartment number
  • Street or area
  • City
  • Relevant landmark, where necessary
  • Correct contact number

Strap n Heel will not be responsible for delivery delays caused by incorrect, incomplete, or outdated address information provided by the customer.

Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once an order has been handed over to the courier company, we may not be able to change the delivery address.

Delivery Attempts

Courier companies may contact customers before or during delivery.

Customers are requested to:

  • Keep their phone number active
  • Respond to courier calls when possible
  • Ensure someone is available to receive the parcel
  • Provide correct delivery information

If a delivery attempt is unsuccessful, the courier company may attempt delivery again according to its own policy.

Repeated unsuccessful delivery attempts may result in the parcel being returned to us.

Refused or Unclaimed Parcels

Customers are requested to place orders only when they intend to receive them.

If a customer repeatedly refuses orders without a valid reason or fails to receive parcels after multiple delivery attempts, Strap n Heel may reserve the right to:

  • Cancel future Cash on Delivery orders
  • Request advance payment for future purchases
  • Restrict future orders where necessary

This helps us reduce unnecessary shipping and return costs.

Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers are responsible for paying the complete payable amount at the time of delivery.

Please keep the required amount available when receiving your parcel.

Availability of Cash on Delivery may depend on the customer's location, order value, and courier service.

Delivery Delays

Although we aim to dispatch and deliver orders as quickly as possible, some delays may occur due to circumstances beyond our control.

These may include:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Operational disruptions
  • Road closures
  • Remote-area delivery limitations
  • Natural events
  • Government restrictions

We appreciate your patience in such situations and will assist wherever reasonably possible.

Damaged Parcel on Delivery

If the outer packaging appears damaged, tampered with, opened, or unusually affected at the time of delivery, please carefully document the condition of the parcel.

For protection under our 3 Day Easy Exchange Policy, customers are required to make a clear and continuous unboxing video while opening the parcel.

The video should start before the parcel is opened and should clearly show:

  • The sealed parcel
  • The complete opening process
  • The product received
  • Any visible damage or incorrect product

Claims for damaged or incorrect products may not be accepted without the required parcel-opening video.

Wrong or Damaged Product

If you receive:

  • A damaged product, or
  • A product different from what you ordered

please contact us within 3 days of receiving your parcel.

The issue will be handled according to our 3 Day Easy Exchange Policy.

Customers must provide:

  • Order number
  • Pictures of the product
  • Complete unboxing video
  • Details of the issue

All claims are subject to verification.

Missing Parcel

If your tracking shows that your order has been delivered but you have not received it, please:

  1. Check with family members, reception, security staff, or anyone who may have received the parcel on your behalf.
  2. Confirm that the delivery address provided was correct.
  3. Contact us as soon as possible.

We will review the issue and may coordinate with the relevant courier company.

Courier investigations may take additional time depending on the circumstances.

Lost Shipments

In the rare event that a parcel is confirmed as lost during transit, Strap n Heel will review the matter with the courier company.

Any appropriate next steps will be communicated to the customer after the shipment status has been verified.

Product Availability

All orders are subject to product availability.

In rare cases, a product may become unavailable after an order has been placed due to inventory updates, stock discrepancies, or other operational reasons.

If this happens, our team may contact you to discuss the available options.

Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped together or separately depending on availability and logistics requirements.

If products are shipped separately, delivery times may differ.

Courier Responsibility

Once an order has been handed over to the courier company, delivery operations are primarily handled by the courier provider.

However, Strap n Heel will make reasonable efforts to assist customers with genuine delivery-related concerns.

Customer Responsibility

Customers are responsible for:

  • Providing accurate contact information
  • Providing a complete shipping address
  • Keeping their contact number active
  • Receiving the parcel within courier delivery attempts
  • Checking the parcel promptly after delivery
  • Recording the required unboxing video
  • Reporting eligible issues within the required timeframe

Changes to This Shipping Policy

Strap n Heel may update this Shipping Policy from time to time to reflect:

  • Changes in courier services
  • Operational updates
  • Shipping charges
  • Delivery procedures
  • Business requirements

The latest version of the Shipping Policy will always be published on our website.

Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

Strap n Heel

Website:
www.strapnheel.com

Phone / WhatsApp:
0334-2076518