3 Day Easy Exchange Policy

At Strap n Heel, we carefully check every order before dispatch. However, if you receive a wrong product or your item arrives damaged, you may request an exchange within 3 days of receiving your parcel.

Please read the following terms carefully before submitting an exchange request.

Exchange Eligibility

An exchange will only be accepted if:

• You received a wrong product different from what you ordered.
• The product arrived damaged or defective.
• You contact us within 3 days of parcel delivery.
• The product is unused and remains in its original condition and packaging.
• All original tags, accessories, dust bags, boxes, or packaging received with the product are included.

Exchange requests made after the 3-day exchange period will not be accepted.

Parcel Opening Video Is Mandatory

To claim an exchange for a damaged or incorrect product, customers are required to make a clear, continuous video while opening the parcel.

The video should:

• Start before the parcel is opened.
• Clearly show the sealed package.
• Show the complete unboxing process without cuts or pauses.
• Clearly show the product received.
• Clearly show any damage, defect, or incorrect item.

This video helps us verify that the product was received in the reported condition.

Important:
If a parcel-opening/unboxing video is not available, we will unfortunately not be able to approve an exchange claim for a damaged or wrong product.

How to Request an Exchange

If your order qualifies for an exchange, please contact us within 3 days of delivery and send:

1. Your Order Number
2. Customer Name
3. Contact Number
4. Pictures of the product
5. Clear pictures of the damaged/wrong item
6. Complete parcel-opening video
7. A short explanation of the issue

Our team will review your request and guide you through the exchange process once the claim has been verified.

Exchange Approval

All exchange requests are subject to verification by the Strap n Heel team.

Once your claim is approved, our team will provide you with further instructions regarding the exchange.

Products sent back without prior approval may not be accepted.

Important Conditions

Products will not be eligible for exchange if:

• The exchange request is submitted after 3 days of delivery.
• The product has been used, worn, washed, altered, or damaged after delivery.
• Original tags, packaging, accessories, or boxes are missing.
• Damage occurred due to improper use or handling by the customer.
• No parcel-opening video is provided for a wrong or damaged product claim.
• The issue shown in the submitted evidence cannot be verified.

Wrong Product Received

If you receive an item different from the product you ordered, please do not use the product.

Contact us within 3 days and provide your order details along with the parcel-opening video and pictures. Once verified, our team will assist you with the exchange.

Damaged Product Received

If your product arrives damaged, immediately record the damage during the unboxing process and contact us within 3 days of delivery.

Claims without a complete unboxing video cannot be processed because we need to verify that the damage existed when the parcel was received.

Contact Strap n Heel

For exchange assistance, you can contact us through:

WhatsApp / Phone:
0334-2076518